Help Centre
How can we help?
Short, practical guides — no jargon. Pick who you are, or search for what you need.
Getting Started
3 guides- Everyone
How It Works in 60 Seconds
Producer requests a show, rights-holder approves, contract is signed, payment clears, scripts release. Here's the full picture.
- Publishers
Getting Started: Publishers, Estates & Agents
Set up your rights-holder organisation, list your first title, and connect payouts in under an hour.
- Producers
Getting Started: Producers, Schools & Theatres
Find a show, request a licence, sign the contract, pay, and download your watermarked scripts.
Catalogue
6 guides- Publishers
Pricing Rules: Flat, Percentage, and Hybrid
Configure auto-pricing for amateur and professional productions across territories and venue tiers.
- Publishers
Territories, Blackouts & Exclusivity Windows
Restrict where a title can be licensed, block specific dates, and manage professional vs amateur conflict windows.
- Publishers
Perusal Scripts: Free, Paid & Time-Boxed
Let producers preview a script before licensing. Configure free reads, paid perusals, time limits, and watermark behaviour.
- Publishers
Song Samples, Production Photos & Trailer Embeds
Add audio previews, production galleries, video trailers, and press quotes that producers can see before requesting.
- Publishers
Versions, Translations & Adaptations
Manage multiple authorised versions (school-friendly edit, alternative ending, translated text) under one parent title.
- Publishers
Orchestration & Physical Rentals
Configure rental packages with deposit, late fee, damaged replacement, and shipping.
Workflow
5 guides- Publishers
Approvals & Auto-Approval Rules
How requests flow through review, and how to safely auto-approve routine licences.
- Everyone
Contracts, Templates, and E-signing
How contracts are generated from templates, how variables snapshot, and how signing produces audit-ready PDFs.
- Publishers
Contract Templates: Variables, Conditionals & Versioning
Full reference for the template engine — variables, conditionals, loops, attachments, signature blocks, and version control.
- Everyone
Requesting & Approving Script Alterations
Cuts, transpositions, gender swaps, text changes — how requests, approvals, and watermark integration work.
- Publishers
Customising the Producer Request Form
Add custom questions, require uploads, and gate auto-approval on producer answers.
Delivery
1 guidesFinance
6 guides- Everyone
Payments, Refunds, and Payouts
Stripe Checkout for producers, Stripe Connect for rights-holders, refunds, and the platform fee.
- Producers
What You'll Be Charged (Producers)
Exactly what appears on your Stripe Checkout, how the platform fee works, GST, overage royalties, and receipts.
- Everyone
Tax Invoices, GST & International Transactions
How tax invoices are generated, when GST applies, reverse charge handling, and downloading historical invoices.
- Everyone
Royalty Reporting & Close-Out
How producers submit returns, how overage royalty is calculated, and how late returns are escalated.
- Everyone
Refunds, Disputes & Chargebacks
When refunds are allowed, how disputes are handled, and what happens to a licence when a chargeback hits.
- Publishers
Payout Schedule, Holds & Reserves
How and when Stripe pays you, why a payout might be held, and how to clear a reserve.
Integrations
4 guides- Publishers
Embed Your Catalogue on Your Own Website
Drop-in script tag to put your full catalogue on your marketing site — WordPress, Squarespace, Wix, anywhere.
- Publishers
Embed Widget: Advanced — Theming, Filters & Headless
Pre-filter the embed by genre, restrict to a single title, switch themes, or go fully headless via the JSON catalogue API.
- Publishers
Webhooks: Reacting to Platform Events
Subscribe to licence, payment, and close-out events so your own systems stay in sync.
- Everyone
Calendar Sync (ICS) for Licences & Close-Outs
Subscribe to a live ICS feed of your performance dates, close-out due dates, and contract expiries.
Reference
3 guides- Everyone
Testing the End-to-End Flow in Preview
Step-by-step QA script to verify request → approval → contract → payment → download → close-out.
- Everyone
Troubleshooting: Common Issues & Fixes
Stripe onboarding stalls, watermark not appearing, seat invite email missing, contract won't sign — quick fixes.
- Everyone
Legal, Policy & Data Handling
Terms summary, privacy, data residency, deletion requests, and the audit log retention policy.
Organisation
2 guides- Everyone
Org Roles, Permissions & Seat Limits
Owner, manager, member, and view-only — what each can do, plus how to invite, revoke, and transfer ownership.
- Producers
Org Compliance & Verification
Document uploads, ABN/company verification, school accreditation, and how compliance gates licence eligibility.